At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters
Job Summary
At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters.
This job greets patients and guests in a courteous manner whether via telephone contact or in person and is responsible for patient scheduling, registration, insurance verification, and point-of-service collections.
The employer is an Equal Opportunity Employer and maintains compliance with privacy, safety, and ethical standards.
Matching Summary
At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters.
Skills & Requirements
Must-have
patient scheduling and registration
insurance verification and benefits knowledge
point-of-service collections
customer service in healthcare
data entry and information retrieval
knowledge of billing regulations
effective communication skills
Nice-to-have
conflict resolution skills
time management abilities
collaborative teamwork
adaptability to patient populations
decision making and analytical skills
technical knowledge of healthcare insurance
professionalism under stress
Key Requirements
High school diploma or equivalent
Minimum 1 year customer service experience
Experience in hospital or medical office environment
Preferred Associate’s degree
Preferred healthcare certifications (CHAM, CHAA, Medical Assistant)
Knowledge of Federal, State and Local billing regulations