Senior Customer Insights Analyst

ISS UK

Boston, MA, United States
Base: $90,000- $115,000 py; bonus/equity: bonus or...
Hybrid
Data analysis and insight generation
Client engagement and product usage analysis
Dashboard and visualization design
Work with data collected through platforms like Heap, our CRM, and other internal systems to uncover trends and drive strategic insights

Job Summary

  • Work with data collected through platforms like Heap, our CRM, and other internal systems to uncover trends and drive strategic insights.
  • Partner with cross-functional teams to understand data needs and deliver tailored solutions.
  • Contribute to ongoing efforts to modernize our data infrastructure, improve accessibility, and streamline reporting workflows.

Matching Summary

Work with data collected through platforms like Heap, our CRM, and other internal systems to uncover trends and drive strategic insights.

Salary

Base: $90,000- $115,000 per year; Bonus/Equity: bonus or incentive eligible; Benefits: Medical, Dental, and Vision coverage, 401(k) with company match, FSA, commuter benefits, PTO, Volunteer Day, Paid parental leave

Skills & Requirements

Must-have

  • Data analysis and insight generation
  • Client engagement and product usage analysis
  • Dashboard and visualization design
  • KPI monitoring and evaluation
  • Cross-functional team collaboration
  • Data integrity and accuracy

Nice-to-have

  • Curious, collaborative, and detail-oriented
  • Creative approaches to data extraction
  • Thrives in a fast-paced environment
  • Client-centric thinking
  • Continuous learning and innovation

Key Requirements

  • 4-7+ years of experience
  • Bachelor's degree in Data Science, Business Analytics, Economics, or related field
  • Proficiency in Excel, SQL, and data visualization tools
  • Comfort working with imperfect data sources

Work Rights

Not specified

Tailored Resume

Cover Letter