Unclassified Help Desk Manager - Top Secret Clearance

General Dynamics IT (GDIT)

Washington, District of Columbia, United States
Base: $111,155 - $150,385; bonus/equity: not speci...
Onsite
It support for federal government
Troubleshoot hardware, software, network
Manage help desk technicians
As a Unclassified Help Desk Manager, you are the foundation of our overall approach to executive IT support, acting as the first point of contact for our government client and exhibiting exceptional technical and customer service skills

Job Summary

  • As a Unclassified Help Desk Manager, you are the foundation of our overall approach to executive IT support, acting as the first point of contact for our government client and exhibiting exceptional technical and customer service skills.
  • The Unclassified Help Desk Manager oversees a team of help desk technicians supporting unclassified systems across the organization, driving continuous improvement in help desk operations and ensuring high-quality service delivery.
  • GDIT offers a flexible work schedule, 401K with company match, comprehensive health and wellness packages, and professional growth opportunities including paid education and certifications.

Matching Summary

As a Unclassified Help Desk Manager, you are the foundation of our overall approach to executive IT support, acting as the first point of contact for our government client and exhibiting exceptional technical and customer service skills.

Salary

Base: $111,155 - $150,385; Bonus/Equity: Not specified; Benefits: Comprehensive health and wellness packages

Skills & Requirements

Must-have

  • IT support for federal government
  • Troubleshoot hardware, software, network
  • Manage help desk technicians
  • Continuous improvement of operations
  • Customer service excellence

Nice-to-have

  • Professional growth opportunities
  • Cutting-edge technology exposure
  • Flexible work schedule options

Key Requirements

  • 5+ years of related experience
  • Active Top Secret Clearance
  • SCI Eligibility
  • CompTIA Security+ within 6 months
  • US Citizenship Required

Work Rights

Top Secret/SCI

Tailored Resume

Cover Letter