Concierge - Guest Services

JLL

Kuala Lumpur, Malaysia
Personalized guest greetings
Manage guest registration process
Respond to guest requests
Welcome all guests that approach or walk-by the front desk – personalized greetings whenever possible

Job Summary

  • Welcome all guests that approach or walk-by the front desk – personalized greetings whenever possible.
  • Monitor cleanliness and image of common areas to ensure clear of rubbish and always neat and tidy.
  • Ensure that the highest level of customer satisfaction & service is offered & maintained at all times; a level comparable to a Premier Lounge or High-End Hotel.

Matching Summary

Welcome all guests that approach or walk-by the front desk – personalized greetings whenever possible.

Skills & Requirements

Must-have

  • Personalized guest greetings
  • Manage guest registration process
  • Respond to guest requests
  • Monitor common area cleanliness
  • Provide information to guests
  • Maintain building presentation

Nice-to-have

  • High level of customer satisfaction
  • Positive relations with guests
  • Trustworthy source of information
  • Identify areas for improvement

Key Requirements

  • Must represent the face of the building
  • Follow company procedures and trainings

Work Rights

Not specified

Tailored Resume

Cover Letter