Complaints And Disputes Officer, Italy

AIG

Italy
Primarily in-office
Dispute resolution experience
Italian laws and regulations
Customer relationship management
AIG is seeking a Complaints and Disputes Officer in Italy to manage dispute resolution processes associated with claims and underwriting. The role requires strong dispute resolution skills, excellent communication abilities in Italian and English, and a keen understanding of regulatory requirements

Job Summary

  • You will be responsible for managing the dispute resolution processes in Italy, as well as drawing insights from the cases to identify lessons learnt and to make sure we continue to listen, act and learn.
  • Build AIG’s relationships with customers, internal and external stakeholders, including regulator bodies/arbitrators.
  • We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Matching Summary

Match Score: 85

AIG is seeking a Complaints and Disputes Officer in Italy to manage dispute resolution processes associated with claims and underwriting. The role requires strong dispute resolution skills, excellent communication abilities in Italian and English, and a keen understanding of regulatory requirements.

Skills & Requirements

Must-have

  • Dispute resolution experience
  • Italian laws and regulations
  • Customer relationship management
  • Regulatory reporting
  • Root cause analysis
  • Service excellence adherence

Nice-to-have

  • Insurance industry experience
  • Continuous process improvement
  • Cross-functional collaboration
  • Risk-aware decision making

Key Requirements

  • Strong dispute resolution experience
  • Understanding of AIG products
  • Excellent communication skills in Italian and English
  • Effective decision making and time management
  • Working understanding of Italian complaint handling regulations
  • Strong negotiation and problem-solving skills

Work Rights

Not specified

Tailored Resume

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