Coordinates and executes operational support for all customer order-related processes, serving as the first point of contact for transaction investigations
Job Summary
Coordinates and executes operational support for all customer order-related processes, serving as the first point of contact for transaction investigations.
Responsible for maintaining and updating price lists in Oracle, coordinating with Finance to resolve billing and collection issues, and supporting customer requests for quotes.
Monitors progress from initial contact to final resolution, provides timely reports on forecasts, shipping plans, sales, and inventory levels, and understands production environments.
Matching Summary
Coordinates and executes operational support for all customer order-related processes, serving as the first point of contact for transaction investigations.
Skills & Requirements
Must-have
Customer order processing
Operational support
Inventory management
Client communication
Data analysis
Sales forecasting
Nice-to-have
Teamwork
Proactive
Effective communicator
Detail-oriented
Leadership
Decision making
Key Requirements
2-5 years of customer service/manufacturing experience
Experience in data analysis, sales, and forecasting
Advanced English proficiency
Ability to read and interpret contracts and specification sheets