Principal Analyst, Business Solutions

WM Waste Management

Houston, TX, US
Base: $108,600 - $165,485; bonus/equity: eligible ...
Hybrid
Centralized analytics frameworks
Voice of the customer data
Operational and digital data
This position is responsible for advancing the enterprise CX strategy by developing and managing centralized analytics frameworks

Job Summary

  • This position is responsible for advancing the enterprise CX strategy by developing and managing centralized analytics frameworks.
  • The Analyst translates Voice of the Customer (VOC), operational, and digital data into actionable insights that inform business decisions, support performance management, and guide investment prioritization.
  • WM offers a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability, as well as a Stock Purchase Plan and Company match on 401K.

Matching Summary

This position is responsible for advancing the enterprise CX strategy by developing and managing centralized analytics frameworks.

Salary

Base: $108,600 - $165,485; Bonus/Equity: Eligible for bonus; Benefits: Medical, Dental, Vision, Life Insurance, Short Term Disability, Stock Purchase Plan, 401K match

Skills & Requirements

Must-have

  • centralized analytics frameworks
  • Voice of the Customer data
  • operational and digital data
  • actionable insights
  • executive-level reports and presentations

Nice-to-have

  • trusted advisor to senior leadership
  • enterprise-wide alignment and execution
  • proactive CX management

Key Requirements

  • Bachelor's Degree in Business, Analytics, Data Science, or related field
  • 6 years relevant experience
  • Advanced experience with analytics and BI tools
  • Master's Degree in Business, Analytics, Data Science, or related field
  • Certified in Business Analysis - PMI

Work Rights

Not specified

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