Dispute Resolution Analyst I

Interactive Brokers

Mumbai, India
On-site
Client complaint investigation
Regulatory inquiry resolution
Financial markets knowledge
Investigate and resolve complex client complaints and regulatory inquiries across various financial products

Job Summary

  • Investigate and resolve complex client complaints and regulatory inquiries across various financial products.
  • Prepare clear, professional written responses that comply with regulatory requirements and internal policies.
  • Contribute to process improvement by identifying trends and recommending preventative measures.

Matching Summary

Investigate and resolve complex client complaints and regulatory inquiries across various financial products.

Skills & Requirements

Must-have

  • client complaint investigation
  • regulatory inquiry resolution
  • financial markets knowledge
  • written communication skills
  • proprietary systems analysis

Nice-to-have

  • process improvement recommendations
  • knowledge base contribution
  • cross-functional project participation

Key Requirements

  • 3-5 years in financial services
  • Bachelor's degree in Finance, Economics, Business Administration, Accounting, or related field
  • Client complaint handling or brokerage operations experience

Work Rights

Not specified

Tailored Resume

Cover Letter