Centralized Operations Reservations (core) Agent

Four Seasons Hotels & Resorts

Toronto, Ontario, Canada
Base: $24.64cad to $28.75cad; bonus/equity: not sp...
Excellent communication and problem solving skills
Strong computer literacy and phone operations knowledge
Ability to work all shifts including weekends and overnights
This high-profile role serves as the first and last impression of the hotel, ensuring all communication channels operate flawlessly

Job Summary

  • This high-profile role serves as the first and last impression of the hotel, ensuring all communication channels operate flawlessly.
  • The position involves selling the hotel, capturing sales from incoming calls, and coordinating reservations for rooms, spa, and dining.
  • Four Seasons offers a robust benefits package including paid time off, employee travel programs, and access to E-Cornell University courses.

Matching Summary

This high-profile role serves as the first and last impression of the hotel, ensuring all communication channels operate flawlessly.

Salary

Base: $24.64CAD to $28.75CAD; Bonus/Equity: Not specified; Benefits: Paid time off, Employee Travel Program, Extended flex benefit plan

Skills & Requirements

Must-have

  • Excellent communication and problem solving skills
  • Strong computer literacy and phone operations knowledge
  • Ability to work all shifts including weekends and overnights

Nice-to-have

  • Outgoing personality with a can-do approach
  • Fluency in additional languages beyond English
  • Previous experience in fast-paced hotel operations

Key Requirements

  • Smart Serve Certification required
  • Legal work authorization in Canada required
  • Post Secondary Education in Hospitality or related field preferred

Work Rights

Must possess legal work authorization in Canada

Tailored Resume

Cover Letter