Programme Director

Capita

United Kingdom
End-to-end programme delivery
Complex transformation programmes
Contact centre and back office environments
Lead the mobilisation, planning, delivery and closure of the Citizen Contact Transformation Programme from end to end

Job Summary

  • Lead the mobilisation, planning, delivery and closure of the Citizen Contact Transformation Programme from end to end.
  • Establish and operate strong governance structures aligned to Capita standards and regulatory requirements.
  • This is a rare opportunity to lead a major transformation programme at Capita, shaping the future of contact centre and back office operations.

Matching Summary

Lead the mobilisation, planning, delivery and closure of the Citizen Contact Transformation Programme from end to end.

Skills & Requirements

Must-have

  • end-to-end programme delivery
  • complex transformation programmes
  • contact centre and back office environments
  • programme leadership and delivery
  • governance, risk and quality management
  • financial and commercial accountability
  • stakeholder and client engagement

Nice-to-have

  • high-performing, collaborative delivery culture
  • visible leadership across workstreams
  • fostering capability and capacity alignment

Key Requirements

  • Significant experience in Programme Director role
  • Proven contact centre and back office transformation experience
  • Strong track record leading cross-functional teams
  • Demonstrable experience managing large budgets
  • Strong governance, risk management, and decision-making capability
  • Excellent stakeholder management, communication, and presentation skills

Work Rights

Not specified

Tailored Resume

Cover Letter