This role involves supporting daily operations of the Service Desk and ensuring issues are resolved in a timely manner to end-users
Job Summary
This role involves supporting daily operations of the Service Desk and ensuring issues are resolved in a timely manner to end-users.
Support Odevo US end-users with personalized first level support and day-to-day monitoring of network systems, servers, workstations, mobile devices, and peripherals.
Participate in an IT organization that follows ITIL best practices to enhance service delivery.
Matching Summary
This role involves supporting daily operations of the Service Desk and ensuring issues are resolved in a timely manner to end-users.
Skills & Requirements
Must-have
First level support
User account management
Troubleshooting IT hardware and software
Microsoft 365 proficiency
Active Directory management
ITIL best practices
Nice-to-have
Customer-focused environment
Collaborative team member
Intellectual curiosity
Articulate new ideas
Flexibility to travel
Key Requirements
Associates degree or equivalent experience
Experience in a Service Desk or IT support analyst role