Technical Support Analyst

AvePoint

Manila, Philippines
On-site
Microsoft sharepoint expertise
Office 365 troubleshooting skills
Azure and sql server knowledge
AvePoint is seeking a Technical Support Analyst to assist enterprise customers by troubleshooting technical issues with their software solutions. The ideal candidate should have a passion for customer satisfaction and the ability to quickly learn and resolve complex technical challenges

Job Summary

  • The role involves assisting enterprise customers by resolving complex technical issues with software solutions.
  • Candidates will work hands-on with Microsoft technologies including SharePoint, Office 365, Azure, SQL Server, Windows Server, and IIS.
  • This high-exposure position offers opportunities to develop technical and leadership skills through continuous learning.

Matching Summary

Match Score: 85

AvePoint is seeking a Technical Support Analyst to assist enterprise customers by troubleshooting technical issues with their software solutions. The ideal candidate should have a passion for customer satisfaction and the ability to quickly learn and resolve complex technical challenges.

Skills & Requirements

Must-have

  • Microsoft SharePoint expertise
  • Office 365 troubleshooting skills
  • Azure and SQL Server knowledge
  • Windows Server and IIS experience
  • Enterprise customer support

Nice-to-have

  • Passion for customer satisfaction
  • Leadership development potential
  • Continuous learning mindset
  • Collaboration with developers
  • Problem-solving in technical environments

Key Requirements

  • Experience with Microsoft Cloud technologies
  • Ability to troubleshoot software issues
  • Strong analytical and problem-solving skills

Work Rights

Not specified

Tailored Resume

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