Assurance Technical Support Officer

Aussie Broadband

Morwell, Victoria, Australia
Not specified; benefits: 26 weeks pyid pyrental le...
Not specified (assumed hybrid based on company culture and industry norms)
Knowledge of telco technologies like hosted pabx and mpls
Experience with sd-wan or layer 2 network environments
Ability to troubleshoot using the osi model
Aussie Broadband is seeking an Assurance Technical Support Officer to provide customer-centric technical support, manage diagnostics, and resolve service issues in a collaborative environment. The ideal candidate should possess knowledge of telco technologies and demonstrate strong problem-solving skills while embodying the company’s values of inclusion and community engagement

Job Summary

  • You will confidently manage frontline diagnostics across voice and network services while resolving faults in line with SLAs.
  • The company offers 26 weeks paid parental leave, discounted internet up to $109 per month, and a Fitness Passport for gym access.
  • As a proud B Corp Certified company, the team celebrates difference and maintains high standards for social and environmental performance.

Matching Summary

Match Score: 85

Aussie Broadband is seeking an Assurance Technical Support Officer to provide customer-centric technical support, manage diagnostics, and resolve service issues in a collaborative environment. The ideal candidate should possess knowledge of telco technologies and demonstrate strong problem-solving skills while embodying the company’s values of inclusion and community engagement.

Salary

Not specified; Benefits: 26 weeks paid parental leave; Discounts: Internet up to $109/month, 20% off mobile services

Skills & Requirements

Must-have

  • Knowledge of telco technologies like Hosted PABX and MPLS
  • Experience with SD-WAN or Layer 2 network environments
  • Ability to troubleshoot using the OSI model
  • Strong organization and time-management skills
  • Clear and confident communication skills

Nice-to-have

  • Proactive approach to problem-solving and leadership
  • Willingness to learn quickly and adapt to new technologies
  • Confidence working independently and collaboratively
  • Familiarity with managed services like Cloud Connect
  • Advocacy for Inclusion and Diversity values

Key Requirements

  • Certifications such as CCNA, NSE4, or CompTIA A+ preferred
  • Experience with Cisco, FortiGate, or Managed Routing & Switching
  • No specific work authorization requirements mentioned

Work Rights

Not specified

Tailored Resume

Cover Letter