Associate-policy Owner Services (sg) - 1 Year Contract
AIA
Cyberjaya, Malaysia
Process customer and internal requests
Adherence to standard operating procedures
Timely follow-up on cases
This role is responsible for processing customer and internal requests accurately, efficiently and within the agreed Service Level Agreement (SLA) while ensuring high-quality service delivery, strict adherence to Standard Operating Procedures (SOP), and timely follow-up on cases
Job Summary
This role is responsible for processing customer and internal requests accurately, efficiently and within the agreed Service Level Agreement (SLA) while ensuring high-quality service delivery, strict adherence to Standard Operating Procedures (SOP), and timely follow-up on cases.
The Associates also support digital transformation initiatives, contribute to process improvement and participate in operational tasks assigned by Assistant Manager / Manager.
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Matching Summary
This role is responsible for processing customer and internal requests accurately, efficiently and within the agreed Service Level Agreement (SLA) while ensuring high-quality service delivery, strict adherence to Standard Operating Procedures (SOP), and timely follow-up on cases.