DESKTOP SUPPORT ENGINEERS BAND 1

INTERSOFTKK (SINGAPORE) PTE. LTD.

Singapore
Not specified
Windows 7-10 desktop support
Microsoft active directory and gpos
Helpdesk ticketing system usage
The Desktop Support Engineer Band 1 position at IntersoftKK (Singapore) Pte. Ltd. involves providing local and remote desktop support, troubleshooting hardware and software issues, and maintaining operational consistency within the IT Support Center. Candidates should have 1-2 years of experience in Windows desktop support and relevant technical certifications

Job Summary

  • The role involves providing day-to-day local and remote desktop support including fault diagnosis and resolution for various operating systems.
  • Candidates are expected to maintain ticket updates, communicate issue status timely, and collaborate with third-party vendors for complex AV issues.
  • This position requires the ability to mentor Band 0 technicians while supporting Band 2 technicians in resolving escalated tickets.

Matching Summary

Match Score: 75

The Desktop Support Engineer Band 1 position at IntersoftKK (Singapore) Pte. Ltd. involves providing local and remote desktop support, troubleshooting hardware and software issues, and maintaining operational consistency within the IT Support Center. Candidates should have 1-2 years of experience in Windows desktop support and relevant technical certifications.

Skills & Requirements

Must-have

  • Windows 7-10 desktop support
  • Microsoft Active Directory and GPOs
  • Helpdesk ticketing system usage
  • PC hardware installation and troubleshooting
  • Enterprise anti-virus solutions
  • Mobile device management IOS Android

Nice-to-have

  • Basic Mac operating system knowledge
  • Project-based environment flexibility
  • Mentoring junior technicians
  • Strong internal customer service skills
  • Willingness to work off-hours weekends

Key Requirements

  • Bachelor Degree in Computer Science or related field
  • CompTIA A+ or Microsoft Certified Professional certification
  • Minimum 18 months of IT experience
  • Experience with Windows XP through Windows 10
  • Knowledge of MS Office 365 and Cisco Jabber

Work Rights

Not specified

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