In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients
Job Summary
In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients.
Manager I is responsible for end-user support across our deskside including network, telephony and application(s) environment.
Concentrix provides eligible employees with an opportunity to enroll in many benefit programs, generally including private medical plans, great compensation package, retirement savings plans, paid learning days, and flexible workplaces.
Matching Summary
In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients.
Skills & Requirements
Must-have
Incident Management Process
Backup and Restoration
IT Security Compliance
BCP Test Execution
System Compliance and Audits
Ticket Resolution
Site Hardening Testing
Nice-to-have
Human-centered, Tech-powered
Intelligence-fueled solutions
Game-changing career opportunities
Flexible workplaces
Remote-first company
Key Requirements
9+ years' experience
Bachelor's Degree/Post Graduate
ITIL V3, MCSE, CCNA certifications
Knowledge of Windows, Network, Voice
Knowledge of ITIL V3 Framework
Proven problem management experience
Intermediate understanding of Enterprise Networks, Active Directory, Windows servers
Demonstrable experience in ticket resolution using Remedy