Base: $38,200.00 - $52,000.00; bonus/equity: not s...
On-site
Exceptional customer service delivery
Identify customer needs
Financial solutions advice
BMO is seeking a Customer Service Representative for its Grande Prairie, Alberta branch, who will provide exceptional service to customers and assist with their banking needs. The role involves identifying customer requirements, offering financial solutions, and collaborating with team members to enhance the customer experience
Job Summary
Delivers exceptional service to BMO customers and prospects, identifying needs and providing advice on financial solutions.
Supports customer requests, handles transactions, and guides customers on digital banking options to ensure a seamless experience.
Contributes to branch business results and customer experience by managing operations, cash transactions, and adhering to risk and compliance policies.
Matching Summary
Match Score: 75
BMO is seeking a Customer Service Representative for its Grande Prairie, Alberta branch, who will provide exceptional service to customers and assist with their banking needs. The role involves identifying customer requirements, offering financial solutions, and collaborating with team members to enhance the customer experience.
Salary
Base: $38,200.00 - $52,000.00; Bonus/Equity: Not specified; Benefits: Health insurance, tuition reimbursement, accident and life insurance, retirement savings plans
Skills & Requirements
Must-have
Exceptional customer service delivery
Identify customer needs
Financial solutions advice
Handle banking transactions
Digital and self-serve options guidance
Needs-based conversation
Operational activities support
Cash transaction management
Risk and compliance adherence
Uphold ethical requirements
Nice-to-have
Collaborative team member
Creative problem-solving
Personalized customer experience
Proactive initiative
Continuous improvement focus
Key Requirements
Post-secondary degree or certification desirable
High-level knowledge of personal, commercial, and partner offers
Confident use of social media, tablets, smartphones, online tools
Skilled in assisting users with digital applications
Basic knowledge of sales and business banking solutions