Technology Operations Manager

Wells Fargo

Not specified (potential for hybrid or flexible scheduling based on operational needs).
4+ years technology operations experience
2+ years leadership experience
Manage 24/7 technology operations
Wells Fargo is seeking a Technology Operations Manager to oversee a team responsible for managing IT services, including network and infrastructure operations. The ideal candidate will have extensive technology operations experience, strong leadership skills, and a background in incident and stakeholder management

Job Summary

  • The role involves managing a team of individual contributors to deliver key IT services including network, database, and infrastructure services.
  • Candidates must be flexible to work night shifts, weekends, and holidays to support 24/7 technology operations across different sites.
  • The position requires instilling repeatable processes that consistently meet SLAs and OLAs while ensuring business continuity through backup and recovery testing.

Matching Summary

Match Score: 85

Wells Fargo is seeking a Technology Operations Manager to oversee a team responsible for managing IT services, including network and infrastructure operations. The ideal candidate will have extensive technology operations experience, strong leadership skills, and a background in incident and stakeholder management.

Skills & Requirements

Must-have

  • 4+ years Technology Operations experience
  • 2+ years Leadership experience
  • Manage 24/7 Technology operations
  • Incident Management and Problem Management
  • Infrastructure services management
  • SLA and OLA compliance

Nice-to-have

  • Knowledge on AI and innovative mindset
  • Experience in IT infrastructure projects
  • Project Management experience
  • End user computing support knowledge
  • Network and voice basics
  • Contact center support experience

Key Requirements

  • 4+ years Technology Operations experience
  • 2+ years Leadership experience
  • Experience in Incident Management
  • Experience in Problem Management
  • Stakeholder Management experience

Work Rights

Not specified

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