Application Support Analyst

Heidrick & Struggles

Not specified (assumed hybrid based on industry standards)
Bachelor's degree required
Minimum three years technical support experience
Enterprise application support experience
Heidrick & Struggles is seeking an Application Support Analyst to provide high-quality customer support for their global business, focusing on troubleshooting application issues and enhancing the overall user experience. The ideal candidate will have a strong background in customer-facing technical support, particularly with enterprise-class applications

Job Summary

  • The Application Support Analyst serves as the primary point of contact for business stakeholders in EMEA, ensuring SLAs are met and communication is proactive.
  • This role involves partnering with Product and Engineering teams to represent customer needs while participating in UAT planning and regression testing.
  • Candidates must demonstrate strong critical thinking skills and the ability to analyze data to determine root causes of complex application issues.

Matching Summary

Match Score: 85

Heidrick & Struggles is seeking an Application Support Analyst to provide high-quality customer support for their global business, focusing on troubleshooting application issues and enhancing the overall user experience. The ideal candidate will have a strong background in customer-facing technical support, particularly with enterprise-class applications.

Skills & Requirements

Must-have

  • Bachelor's degree required
  • Minimum three years technical support experience
  • Enterprise application support experience
  • Strong critical thinking and problem-solving skills
  • Proactive communication with global stakeholders

Nice-to-have

  • Experience in professional services environment
  • Familiarity with ITIL practices
  • Knowledge of executive search or HR domains
  • Adaptable to virtual team environments
  • Resilient and persistent approach to challenges

Key Requirements

  • Bachelor's degree
  • 3+ years customer-facing technical support
  • Experience with CRM, ATS, or HRIS systems
  • Global virtual team collaboration capability

Work Rights

Not specified

Tailored Resume

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