Core Agent

Four Seasons

Tokyo, Japan
Base: competitive salary + wages; bonus/equity: no...
Telephone switchboard operation
Hotel property management systems
Guest reservation handling
Four Seasons is committed to creating exceptional guest experiences through a world-class employee experience and company culture

Job Summary

  • Four Seasons is committed to creating exceptional guest experiences through a world-class employee experience and company culture.
  • The Core Agent role involves managing guest communications efficiently and courteously while complying with company policies to maximize customer satisfaction.
  • Employees receive competitive salary, comprehensive benefits, excellent training, complimentary accommodation at other Four Seasons hotels, and various employee discounts.

Matching Summary

Four Seasons is committed to creating exceptional guest experiences through a world-class employee experience and company culture.

Salary

Base: Competitive Salary and wages; Bonus/Equity: Not specified; Benefits: Comprehensive benefits package including social insurance, defined contribution benefit, yearly health checkup, and employee meals

Skills & Requirements

Must-have

  • Telephone switchboard operation
  • Hotel property management systems
  • Guest reservation handling
  • In-room dining order management
  • Bilingual English and Japanese communication
  • Customer service and problem resolution

Nice-to-have

  • Strong interpersonal skills
  • Ethical decision making
  • Resource planning and monitoring
  • Relationship-building abilities

Key Requirements

  • Fluent in English and Japanese business communication
  • Legal work authorization for Japan

Work Rights

Must possess legal work authorization for Japan

Tailored Resume

Cover Letter