Senior Lead, End User Services

VB Spine

Leesburg, VA, United States
Base: competitive + based on experience; bonus/equ...
On-site
Global it help desk management
Vendor and msp performance oversight
End user device lifecycle management
VB Spine is seeking a Senior Lead for End User Services in Leesburg, VA, to manage global IT support operations for their medical device company. The ideal candidate will have extensive experience in IT operations, service delivery management, and a focus on enhancing user experience through innovative solutions

Job Summary

  • VB Spine is a mission-focused company supporting surgeons during life-changing spinal procedures and values employees who learn quickly and adapt under pressure.
  • The Senior Lead will oversee global IT Help Desk operations, vendor management, asset management, and lead initiatives to modernize the digital workplace experience.
  • The company offers comprehensive health benefits, 401(k) with match, paid time off, ongoing training, and opportunities for career growth within a dynamic environment.

Matching Summary

Match Score: 85

VB Spine is seeking a Senior Lead for End User Services in Leesburg, VA, to manage global IT support operations for their medical device company. The ideal candidate will have extensive experience in IT operations, service delivery management, and a focus on enhancing user experience through innovative solutions.

Salary

Base: Competitive and based on experience; Bonus/Equity: Not specified; Benefits: Comprehensive health, dental, vision, 401(k) match, PTO, training

Skills & Requirements

Must-have

  • Global IT Help Desk management
  • Vendor and MSP performance oversight
  • End user device lifecycle management
  • IT asset management and procurement
  • Hybrid IT delivery model leadership
  • ITSM frameworks and tools expertise
  • 24/7 global support coordination

Nice-to-have

  • Customer-first culture
  • Digital workplace modernization
  • Collaboration with internal and external teams
  • Experience in regulated industries
  • Use of Agentic AI and automation
  • Multi-site and hybrid work environment support

Key Requirements

  • Bachelor’s degree or 10+ years experience
  • ITIL certification strongly preferred
  • ServiceNow ITSM experience preferred
  • 8+ years IT experience with 3+ years in service delivery management
  • Experience managing global IT Help Desk organizations
  • Experience with hybrid IT delivery models
  • Ability to travel occasionally

Work Rights

Not specified

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