Member Experience Manager

Eosfitness

Simi Valley, California, US
$19.90—$21.90 usd ph
On-site
Exceptional customer service delivery
Member retention strategies
Front desk staff training and motivation
EōS Fitness is seeking a Member Experience Manager in Simi Valley, California, to enhance member satisfaction and support the gym's operational success. The role involves delivering exceptional customer service, addressing member concerns, and leading the front desk team while embodying the company's core values

Job Summary

  • EōS Fitness is seeking a dynamic and highly organized Member Experience Manager to support members and guests by delivering best-in-class service.
  • This individual will be responsible for delivering exceptional customer service, addressing member concerns, resolving billing issues, and responding to member feedback.
  • Benefits include free membership, discounted services, daily pay, competitive pay with vacation/holiday/sick pay, health benefits, and 401(k) with company matching.

Matching Summary

Match Score: 85

EōS Fitness is seeking a Member Experience Manager in Simi Valley, California, to enhance member satisfaction and support the gym's operational success. The role involves delivering exceptional customer service, addressing member concerns, and leading the front desk team while embodying the company's core values.

Salary

$19.90—$21.90 USD

Skills & Requirements

Must-have

  • Exceptional customer service delivery
  • Member retention strategies
  • Front desk staff training and motivation
  • Facility cleanliness and safety protocols
  • Online reputation management

Nice-to-have

  • Optimistic and fun work environment
  • Team player mentality
  • Personal responsibility
  • Continuous learning and growth

Key Requirements

  • Proven customer service or front-line leadership experience
  • Excellent communication and problem-solving skills
  • Ability to multitask in a fast-paced environment
  • Proficiency with fitness management software
  • Must pass background check
  • Must obtain CPR certification within 30 days
  • Must attend EōS Ethos and Customer Service Training within 30 days

Work Rights

Not specified

Tailored Resume

Cover Letter