The Analyst, Application Technology will provide technical administrative and implementation support for applications, ensuring ITIL practices are followed and aligning IT services with business needs
Job Summary
The Analyst, Application Technology will provide technical administrative and implementation support for applications, ensuring ITIL practices are followed and aligning IT services with business needs.
Key responsibilities include managing projects, defining and implementing solutions, preparing standard operating procedures, and ensuring system stability through monitoring and controls.
The role involves adhering to service level agreements, conducting stakeholder reviews, implementing backup and retention policies, and improving system performance and reliability.
Matching Summary
The Analyst, Application Technology will provide technical administrative and implementation support for applications, ensuring ITIL practices are followed and aligning IT services with business needs.
Skills & Requirements
Must-have
ITIL practices
EIS implementation solutions
application/s installation and setup
infrastructure & application solutions
monitoring and controls
root cause investigation
Nice-to-have
respectful, inclusive, and collaborative environment
strategic planning and development
knowledge sharing within the team
customer, peer, and cross-functional communication