Ai Virtual Assistant Adoption Manager

SANTANDER CONSUMER BANK S.p.A

Madrid, Spain
Competitive salary; performance-based bonuses; pre...
Hybrid
Generative ai adoption leadership
Conversational ai solution deployment
Cross-functional program management
The role involves leading the end-to-end adoption of Generative AI-based chatbots and voicebots across customer-facing and internal use cases

Job Summary

  • The role involves leading the end-to-end adoption of Generative AI-based chatbots and voicebots across customer-facing and internal use cases.
  • Candidates must design and execute change management strategies including communication plans, training programs, and operational playbooks to maximize adoption.
  • Santander offers a hybrid working model with flexible hours, access to global learning platforms, and comprehensive wellness and family support benefits.

Matching Summary

The role involves leading the end-to-end adoption of Generative AI-based chatbots and voicebots across customer-facing and internal use cases.

Salary

Competitive salary; Performance-based bonuses; Preferential banking terms and wellness benefits

Skills & Requirements

Must-have

  • Generative AI adoption leadership
  • Conversational AI solution deployment
  • Cross-functional program management
  • Change management strategy execution
  • Adoption metrics and KPI definition

Nice-to-have

  • Voice technology and IVR modernization
  • Global multi-country environment experience
  • Responsible AI governance frameworks
  • Financial services background preferred
  • Hands-on conversational AI platform exposure

Key Requirements

  • 6-10 years experience in digital transformation or AI adoption
  • Proven experience leading chatbot or voicebot adoption in enterprise
  • Fluent English language proficiency required

Work Rights

Not specified

Tailored Resume

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