Improve the customer experience by providing in station real-time, hands-on support to ensure our customers receive their packages on time, as promised
Job Summary
Improve the customer experience by providing in station real-time, hands-on support to ensure our customers receive their packages on time, as promised.
Communicate with customers directly in-person, in addition to communicating via phone and email, empathizing with and prioritizing customer needs.
Work with smart, passionate people who are building new products and services every day on behalf of our customers.
Matching Summary
Improve the customer experience by providing in station real-time, hands-on support to ensure our customers receive their packages on time, as promised.
Salary
16.00 - 23.00 USD hourly
Skills & Requirements
Must-have
Direct customer communication
In-person support
Phone and email communication
Issue resolution
Logical problem-solving
Making effective decisions
Nice-to-have
Empathizing with customer needs
Upholding company values
Customer-centric approach
Team collaboration
Process improvement mindset
Key Requirements
Full-Time (40+ hours per week) schedule
Carry, lift, push and pull up to 49 pounds
Frequently push, pull, squat, bend and reach
Stand and walk during shifts lasting up to 12 hours