Job Summary

• The Audiology Technical Support Specialist is responsible for providing expert-level support to customers by troubleshooting, fitting, and recommending hearing solutions.
• This role partners closely with providers and consumers to ensure optimal product performance while delivering a high level of customer service and technical expertise.
• Sonova prioritizes the well-being of our employees and fosters an inclusive environment that promotes engagement and collaboration.

Matching Summary

Salary

Base: $90,000 – 108,000; Bonus/Equity: commission eligible/bonus eligible; Benefits: Medical, dental and vision coverage, Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts, TeleHealth options, 401k plan with company match, Company paid life/ad&d insurance, Additional supplemental life/ad&d coverage available, Company paid Short/Long-Term Disability coverage (STD/LTD), STD LTD Buy-ups available, Accident/Hospital Indemnity coverage, Legal/ID Theft Assistance, PTO (or sick and vacation time), floating Diversity Day, & paid holidays, Paid parental bonding leave, Employee Assistance Program, Robust Internal Career Growth opportunities, Tuition reimbursement, Hearing aid discount for employees and family, Internal social recognition platform

Skills & Requirements

Key Requirements

• Master’s degree in Audiology or Hearing Instrument Specialist license
• 3+ years of experience fitting hearing aids
• Strong technical knowledge of hearing aid software
• Experience with CRM systems preferred
• Bilingual English/Spanish is a strong asset

Work Rights