Bilingual Contact Center Representative

TD

Brossard, Quebec, Canada
Base: 45,700 - 61,000 cad; bonus/equity: not speci...
Bilingual french/english communication
Customer service and problem resolution
Knowledge of financial products and services
Create an exceptional customer experience by managing inquiries and offering comprehensive financial advice

Job Summary

  • Create an exceptional customer experience by managing inquiries and offering comprehensive financial advice.
  • Contribute to business growth by identifying advice opportunities and supporting operational excellence.
  • TD offers a competitive total rewards package including salary, benefits, career development, and a supportive work environment.

Matching Summary

Create an exceptional customer experience by managing inquiries and offering comprehensive financial advice.

Salary

Base: 45,700 - 61,000 CAD; Bonus/Equity: Not specified; Benefits: Health, savings, retirement, paid time off, banking discounts

Skills & Requirements

Must-have

  • Bilingual French/English communication
  • Customer service and problem resolution
  • Knowledge of financial products and services
  • Digital banking product support
  • Cross-selling and referral skills
  • Adherence to banking policies and procedures

Nice-to-have

  • Team collaboration and knowledge sharing
  • Process improvement participation
  • Positive and equitable work environment
  • Brand ambassador for the bank
  • Career development and mentoring

Key Requirements

  • French/English bilingual required
  • High School diploma or Undergraduate degree
  • 1+ years relevant experience
  • Provincial employment regulation compliance

Work Rights

Not specified

Tailored Resume

Cover Letter