Director Of Success

Connecteam

Georgia, United States
Base: $170-200k; bonus/equity: not specified; bene...
On-site
Customer retention and expansion
Product adoption and implementation
Customer journey management
Connecteam is seeking a Director of Success to lead post-onboarding initiatives for mid-market enterprise and strategic accounts, focusing on long-term retention, product adoption, and customer satisfaction. The role involves managing multiple specialized teams and requires extensive experience in customer success within a SaaS environment

Job Summary

  • The Director of Success will own the post-onboarding stage for mid-market enterprise and strategic accounts, focusing on driving long-term retention, product adoption, and customer satisfaction.
  • This individual will lead three specialized teams, ensuring that Connecteam’s product is successfully implemented across all levels of large organizations.
  • Benefits include medical coverage, insurance plan, paid time off, and 401(k).

Matching Summary

Match Score: 85

Connecteam is seeking a Director of Success to lead post-onboarding initiatives for mid-market enterprise and strategic accounts, focusing on long-term retention, product adoption, and customer satisfaction. The role involves managing multiple specialized teams and requires extensive experience in customer success within a SaaS environment.

Salary

Base: $170-200K; Bonus/Equity: Not specified; Benefits: Medical coverage, Insurance plan, Paid time off, 401(k)

Skills & Requirements

Must-have

  • customer retention and expansion
  • product adoption and implementation
  • customer journey management
  • cross-functional collaboration
  • process optimization

Nice-to-have

  • trusted advisor for customer needs
  • deep market knowledge
  • high emotional intelligence

Key Requirements

  • 5 years managing Customer Success teams
  • SaaS enterprise customer success experience
  • Experience implementing products in large organizations
  • Proven success managing complex customer relationships
  • Strong leadership and team development skills
  • Experience managing managers

Work Rights

Not specified

Tailored Resume

Cover Letter