Provides first-level technical support and troubleshooting for computing problems related to end-users, recording all incidents using the problem management system
Job Summary
Provides first-level technical support and troubleshooting for computing problems related to end-users, recording all incidents using the problem management system.
Installs, tests, and upgrades software and hardware, and plans expansion and modifies operating system parameters to accommodate growth and network service access.
Works closely with management to improve Help Centre operations by providing suggestions and input for service improvements, demonstrating initiative in improving working methods.
Matching Summary
Provides first-level technical support and troubleshooting for computing problems related to end-users, recording all incidents using the problem management system.
Salary
$66,072.00 - $82,151.00
Skills & Requirements
Must-have
First-level technical support
Troubleshooting hardware and software
ITSM software and ticket management
Data security and access principles
Windows and Macintosh OS experience
TCP/IP and IPX networking protocols
Nice-to-have
Innovative ideas welcome
Drive to advance IT
Collaborative environment
Professional relationships with clients
Proactively keep abreast of new technologies
Key Requirements
College Diploma in Computer Science, IT or related field or equivalent experience
Minimum 2 years of experience in technical support
Bilingualism - French and English (written and spoken)