Product Service Engineer

Caterpillar Inc.

Onsite
Second-level product support
Equipment health operations performance
Technology solutions support
Provides second-level of product support for equipment health, operations and performance issues in the field, including technology solutions

Job Summary

  • Provides second-level of product support for equipment health, operations and performance issues in the field, including technology solutions.
  • Supports daily operations of technical representatives optimizing equipment performance in the field and coordinates program initiatives across the organization for product health.
  • Cultivates and maintains ongoing customer relationships, measures dealer PS performance and supports internal partners on improvement action plans.

Matching Summary

Provides second-level of product support for equipment health, operations and performance issues in the field, including technology solutions.

Skills & Requirements

Must-have

  • second-level product support
  • equipment health operations performance
  • technology solutions support
  • field issue resolution
  • customer relationship management

Nice-to-have

  • inclusive culture
  • respects differences
  • believes in people's potential
  • personal and professional growth

Key Requirements

  • Bachelor’s Degree in Engineering
  • Advanced English
  • Exposure to product quality projects
  • Intermediate Spanish

Work Rights

Not specified

Tailored Resume

Cover Letter