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Razer is seeking a Senior Operation Specialist for its Shah Alam, Malaysia location, focusing on advanced technical support for payment gateway services. The role involves troubleshooting, mentoring junior team members, and collaborating with cross-functional teams to enhance operational efficiency.
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Job Summary
As a Senior Operation Specialist, you will be responsible for providing advanced technical support to customers and merchants utilizing our payment gateway services.
You will lead troubleshooting efforts, mentor junior team members, and collaborate with cross-functional teams to ensure the smooth operation of our systems.
This position requires a deep understanding of online payment systems, strong technical skills, and excellent communication abilities.
Matching Summary
Match Score: 75
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Razer is seeking a Senior Operation Specialist for its Shah Alam, Malaysia location, focusing on advanced technical support for payment gateway services. The role involves troubleshooting, mentoring junior team members, and collaborating with cross-functional teams to enhance operational efficiency.
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Skills & Requirements
Must-have
Advanced technical support
Payment gateway services
Troubleshoot complex technical issues
API integrations
Cross-functional team collaboration
Customer relationship management
Nice-to-have
Gamer-centric culture
Global mission
Accelerated growth opportunities
Key Requirements
Bachelor's Degree in Computer Science/IT or equivalent
3-5 years of related experience
Experience in fintech or payment processing industry
Proficiency in diagnosing and troubleshooting
Experience with ticketing systems and CRM software