Technical Account Manager

Five9

Manila, Philippines
On-site
Contact center solutions
Technical consulting
Client relationship management
Five9 is seeking a Technical Account Manager to join its team in Manila, Philippines. The role focuses on providing exceptional account management and technical consulting to clients, ensuring high customer satisfaction through tailored solutions and support for Five9's cloud contact center software

Job Summary

  • Provide excellent account management, project management and technical consulting to Five9’s clients who have enrolled in TSM & TAM Services.
  • Partner with clients to build and maintain a ‘Trusted Advisor’ relationship; understand their business needs, propose recommendations and solutions designed to optimize Five9’s platform and enhance operational effectiveness.
  • Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.

Matching Summary

Match Score: 85

Five9 is seeking a Technical Account Manager to join its team in Manila, Philippines. The role focuses on providing exceptional account management and technical consulting to clients, ensuring high customer satisfaction through tailored solutions and support for Five9's cloud contact center software.

Skills & Requirements

Must-have

  • Contact center solutions
  • Technical consulting
  • Client relationship management
  • Troubleshoot technical issues
  • Service interruption management
  • Platform maintenance communication

Nice-to-have

  • Quality monitoring tools understanding
  • CRM systems knowledge
  • WFM/WFO solutions knowledge
  • Network troubleshooting tools
  • API, HTML, Java scripting

Key Requirements

  • 3-5 years consulting or project management
  • 3 years software support
  • Networking theories and protocols
  • Call center solutions experience
  • Technical writing and documentation
  • Contact center objectives, methodologies, tools & operations
  • PBX, ACD, CTI, VoIP, IVR, Dialers and Telephony applications
  • Project management and client-facing skills
  • Bachelor’s degree in technical field or equivalent

Work Rights

Not specified

Tailored Resume

Cover Letter