Lead ServiceNow Architect (AI & Enterprise Workflows)

ACCENTURE SG SERVICES PTE. LTD.

Singapore, Singapore
10-15 years it experience
5+ years servicenow architecture
Multi-module expertise itsm itom csm hrsd
Lead the architecture and delivery of enterprise-scale ServiceNow solutions driving platform strategy and multi-domain transformation

Job Summary

  • Lead the architecture and delivery of enterprise-scale ServiceNow solutions driving platform strategy and multi-domain transformation.
  • Design scalable, integrated solutions across ITSM, ITOM, CSM, and HRSD modules while implementing AI-enabled workflows.
  • Act as a trusted advisor to senior stakeholders including CIOs and CTOs while overseeing solution design and delivery governance.

Matching Summary

Match Score: 85

Lead the architecture and delivery of enterprise-scale ServiceNow solutions driving platform strategy and multi-domain transformation.

Skills & Requirements

Must-have

  • 10-15 years IT experience
  • 5+ years ServiceNow architecture
  • Multi-module expertise ITSM ITOM CSM HRSD
  • Enterprise implementation experience
  • API cloud middleware integrations

Nice-to-have

  • ServiceNow CTA certification preferred
  • ITIL certification
  • AI GenAI on ServiceNow experience
  • Consulting or transformation program background
  • Strong business technology alignment mindset

Key Requirements

  • 10-15 years total IT experience
  • 5+ years in ServiceNow architecture
  • ServiceNow CTA certification (preferred)
  • ITIL certification

Work Rights

Not specified

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