Lead Customer Service Representative

Destination Pet

Base: $15.00ph doe; bonus/equity: tips included; b...
1+ year customer service experience
Ability to lift 40 lbs regularly
Availability for evenings weekends holidays
The role involves leading a team of customer service representatives while managing escalated client issues with empathy and heart

Job Summary

  • The role involves leading a team of customer service representatives while managing escalated client issues with empathy and heart.
  • Employees must be physically capable of standing, walking, climbing stairs, and lifting up to 40 pounds including pet crates and food bags.
  • The company offers full-time benefits including medical, dental, vision, mental health, life insurance, disability coverage, and a 401K match.

Matching Summary

The role involves leading a team of customer service representatives while managing escalated client issues with empathy and heart.

Salary

Base: $15.00/hour DOE; Bonus/Equity: Tips included; Benefits: Medical, Dental, Vision, Mental Health, Life, Disability, 401K Match, PTO, Discounted Pet Insurance

Skills & Requirements

Must-have

  • 1+ year customer service experience
  • Ability to lift 40 lbs regularly
  • Availability for evenings weekends holidays
  • Experience training new team members
  • Front desk and POS system proficiency

Nice-to-have

  • Passion for pets and animal care
  • Strong empathy and patience under pressure
  • Retail or hospitality background preferred
  • Leadership presence without pressure

Key Requirements

  • High school diploma or equivalent required
  • Minimum 1 year in customer service role
  • Must be available for evenings weekends and holidays

Work Rights

Not specified

Tailored Resume

Cover Letter