ServiceNow is seeking a Solution Architect with extensive experience in the telecommunications industry to lead CRM implementations for telecom clients. The ideal candidate should have a strong understanding of telco-specific challenges and operational models, along with a commitment to customer success
Job Summary
This role is designed for a seasoned CRM architect who brings both the technical depth to lead complex ServiceNow implementations and the industry fluency to speak credibly about telco-specific business challenges.
You will translate telco-specific business challenges such as customer churn, order fallout, and service assurance into effective CRM solution designs while serving as a trusted advisor to customers.
The ideal candidate possesses 10+ years of experience in customer-facing implementation roles and a deep understanding of how telecommunications companies operate from network management to revenue assurance.
Matching Summary
Match Score: 85
ServiceNow is seeking a Solution Architect with extensive experience in the telecommunications industry to lead CRM implementations for telecom clients. The ideal candidate should have a strong understanding of telco-specific challenges and operational models, along with a commitment to customer success.
Skills & Requirements
Must-have
Deep telecommunications industry expertise
Customer-facing implementation experience
CRM technology industry background
OSS/BSS architecture familiarity
Telco business model understanding
Nice-to-have
ServiceNow CSA and CSM certification
Prior ServiceNow platform experience
Fanatical about customer success
Ability to travel up to 25%
Mentoring field resources
Key Requirements
10+ years in customer-facing implementation roles
10+ years in CRM technology industry
Significant experience within telecommunications companies