Reservations Agent

Sofitel Sydney Wentworth

Nairobi, Kenya
On-site
Process reservations accurately
Respond to guest inquiries promptly
Provide accommodation information
Process, modify, and cancel reservations with accuracy and efficiency while maintaining detailed records in our reservation system

Job Summary

  • Process, modify, and cancel reservations with accuracy and efficiency while maintaining detailed records in our reservation system.
  • Respond promptly to guest inquiries via phone, email, and other communication channels with empathy and professionalism.
  • Analyze booking patterns and guest preferences to support revenue optimization initiatives.

Matching Summary

Process, modify, and cancel reservations with accuracy and efficiency while maintaining detailed records in our reservation system.

Skills & Requirements

Must-have

  • Process reservations accurately
  • Respond to guest inquiries promptly
  • Provide accommodation information
  • Collaborate with departments
  • Analyze booking patterns
  • Handle guest concerns
  • Maintain organized records

Nice-to-have

  • Pioneering responsible hospitality
  • Connecting cultures with heartfelt care
  • Empower passion and creativity
  • Support growth and learning
  • Explore limitless possibilities
  • Dare to challenge the status quo
  • Engage on a personal level

Key Requirements

  • Diploma in Front Office Operations/Hotel Management
  • Previous reservations/customer service experience
  • Strong listening and interpersonal skills
  • Excellent verbal communication in English
  • Proficiency with computer systems
  • Exceptional attention to detail
  • Ability to multitask effectively
  • Strong problem-solving skills
  • Ability to work collaboratively
  • Flexibility to adapt
  • Goal-oriented mindset

Work Rights

Not specified

Tailored Resume

Cover Letter