Hastings Direct is seeking a Complex Claims Handler for their Home Claims division, which will involve managing large loss home insurance claims and providing excellent customer service. The role is based in Leicester or Bexhill with a hybrid working model, and the company emphasizes a culture of inclusivity and support for its employees
Job Summary
The role involves managing a portfolio of major loss and complex home insurance claims from £100,000 upwards.
Candidates must demonstrate strong technical claims knowledge and a proven track record of resolving complaints in line with Consumer Duty.
Hastings Direct offers a competitive salary, a performance bonus scheme, and comprehensive benefits including mental wellbeing support and pension contributions.
Matching Summary
Match Score: 85
Hastings Direct is seeking a Complex Claims Handler for their Home Claims division, which will involve managing large loss home insurance claims and providing excellent customer service. The role is based in Leicester or Bexhill with a hybrid working model, and the company emphasizes a culture of inclusivity and support for its employees.
Salary
Competitive salary; Annual 4Cs performance bonus; 25 days annual leave + bank holidays
Skills & Requirements
Must-have
Experience handling large loss home claims
Knowledge of building construction processes
Understanding of Consumer Duty principles
Ability to identify vulnerable customers
Comprehensive knowledge of ICOBS
Nice-to-have
Coaching and mentoring capabilities
Fraud detection skills
Strong technical claims knowledge
Collaboration with suppliers
Process improvement experience
Key Requirements
Demonstrable experience with large loss claims (£100k+)
Good knowledge of building construction and reinstatement
Understanding of Principles of Insurance and ICOBS