This position serves as subject matter expert for Post Market Surveillance complaint handling process for all US products, managing customer escalations and performing live calls to collect critical information
Job Summary
This position serves as subject matter expert for Post Market Surveillance complaint handling process for all US products, managing customer escalations and performing live calls to collect critical information.
Responsibilities include processing high-risk complaint files, determining reportability, partnering with clinicians, and responding to customer complaints.
Baxter offers comprehensive compensation and benefits packages, including medical and dental coverage starting on day one, ESPP, 401(k) with company matching, and various time-off benefits.
Matching Summary
This position serves as subject matter expert for Post Market Surveillance complaint handling process for all US products, managing customer escalations and performing live calls to collect critical information.
Salary
Base: $88,000 - $121,000 annually; Bonus/Equity: May be eligible for discretionary bonuses; Benefits: Comprehensive benefits package
Skills & Requirements
Must-have
Post Market Surveillance processes
managing customer escalations
performing live calls with customers
collecting complaint information
determining reportability of a complaint
FDA Quality System regulations
Nice-to-have
driving process improvement initiatives
lean principles application
leading and mentoring team
interfacing with regulatory agents
customer focus
teamwork encouragement
Key Requirements
Bachelor's degree or clinical certification
2-5 years relevant work experience
5 years medical products industry experience
Strong knowledge of FDA regulations
Ability to make independent decisions
Work Rights
Applicants must be authorized to work for any employer in the U.S.