Support Navigator Supervisor

Leidos UK

Remote
Base: $82,550.00 - $149,225.00; bonus/equity: not ...
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Team leadership experience
Call center operations knowledge
Strong customer service skills
** Leidos UK is seeking a Support Navigator Supervisor to lead a remote team responsible for providing 24/7 support services to military members and their families through the Military OneSource Program. The role requires strong leadership and call center experience, with a focus on enhancing service quality and operational effectiveness. **

Job Summary

  • This role supports the Military OneSource mission, providing essential services to military families.
  • The Support Navigator Supervisor leads a team to ensure effective engagement and compliance with program standards.
  • Leidos is committed to innovation and seeks individuals who challenge the status quo.

Matching Summary

Match Score: 75

** Leidos UK is seeking a Support Navigator Supervisor to lead a remote team responsible for providing 24/7 support services to military members and their families through the Military OneSource Program. The role requires strong leadership and call center experience, with a focus on enhancing service quality and operational effectiveness. **

Salary

Base: $82,550.00 - $149,225.00; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Team leadership experience
  • Call center operations knowledge
  • Strong customer service skills

Nice-to-have

  • Life coaching certification
  • EAP experience
  • People management experience

Key Requirements

  • Bachelor's degree in social science
  • Three years of call center experience
  • Two years of team supervision

Work Rights

Must have US citizenship

Tailored Resume

Cover Letter