Concierge Associate

Grand Mercure Bengaluru Gopalan Mall managed by Accor

Bengaluru, India
On-site
Handle guest luggage efficiently
Greet guests per guidelines
Resolve guest queries timely
The role is responsible for handling guests' luggage and greeting them according to established guidelines

Job Summary

  • The role is responsible for handling guests' luggage and greeting them according to established guidelines.
  • Employees must resolve guest queries in a timely manner while ensuring the highest standards of presentation.
  • The position requires flexibility to work extended hours, night shifts, or any shift as per hotel operations.

Matching Summary

The role is responsible for handling guests' luggage and greeting them according to established guidelines.

Skills & Requirements

Must-have

  • Handle guest luggage efficiently
  • Greet guests per guidelines
  • Resolve guest queries timely
  • Follow fire emergency procedures
  • Work flexible shifts including nights

Nice-to-have

  • Warm and friendly service attitude
  • Professional appearance standards
  • Team support and communication skills
  • Product knowledge of hotel services

Key Requirements

  • Diploma/Degree in Hotel Management or Tourism
  • 0-2 years Front Office experience preferred
  • Prior customer service experience preferred

Work Rights

Not specified

Tailored Resume

Cover Letter