Job Summary

• The prime focus of this role will be ensuring delivery of excellent customer service through prompt and accurate processing of orders, communication, and coordination with other departments to resolve inquiries and promote customer loyalty.
• The Customer Service Representative acts as the first point of contact for customer inquiries and works closely with manufacturing and logistics teams to ensure on-time shipments and customer satisfaction.
• The role requires maintaining accurate shipping details, invoicing routines, and handling returns and claims while documenting issues in the internal quality system.

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Skills & Requirements

Key Requirements

• 4 – 6 years B2B customer service experience
• Industrial experience required
• Solid understanding of global incoterms 2020
• English proficiency
• Literacy and computer skills

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