Service Center Support Specialist

University of Arkansas, Fayetteville

Fayetteville, AR, US
Base: $39,930 - $43,923; bonus/equity: not specifi...
Not specified
Customer service skills
Workday system familiarity
Famis cmms knowledge
The University of Arkansas is seeking a Service Center Support Specialist to serve as the primary customer-facing agent for the Facilities Management department. The role involves handling customer inquiries, processing maintenance requests, and managing key inventory, while promoting a collaborative work environment

Job Summary

  • The Service Center Support Specialist is the primary customer-facing agent of the Facilities Management department, greeting customers, answering the departmental switchboard, and administering the campus Key Center.
  • The University of Arkansas offers a vibrant work environment with a benefits package including health, dental, life and disability insurance, tuition waivers, holidays, leave accrual, and retirement programs with university contributions.
  • The University of Arkansas is committed to equal opportunity and conducts background checks as part of its hiring process to ensure a safe campus community.

Matching Summary

Match Score: 75

The University of Arkansas is seeking a Service Center Support Specialist to serve as the primary customer-facing agent for the Facilities Management department. The role involves handling customer inquiries, processing maintenance requests, and managing key inventory, while promoting a collaborative work environment.

Salary

Base: $39,930 - $43,923; Bonus/Equity: Not specified; Benefits: Health, dental, life and disability insurance, tuition waivers, holidays, leave accrual, retirement programs

Skills & Requirements

Must-have

  • Customer service skills
  • Workday system familiarity
  • FAMIS CMMS knowledge
  • Key inventory administration
  • Handling maintenance requests
  • Microsoft Office proficiency

Nice-to-have

  • Good communication skills
  • Proactive customer communication
  • Record keeping procedures
  • Facility management processes
  • Data analysis techniques

Key Requirements

  • High school diploma or equivalent
  • At least two years related experience
  • Criminal background check
  • Sex offender registry check
  • Must have legal authority to work in the US

Work Rights

Must have legal authority to work in the US

Tailored Resume

Cover Letter