Job Summary

• Support the implementation of major changes and improvements to the organisation’s IT service management practices by driving strategic initiatives to modernize, transform and future-proof how the bank delivers and supports technology services.
• Establish KPIs to measure the success and impact of specific transformation programmes, and actively monitor KPIs to identify ongoing effectiveness, improvement areas, and mitigate potential issues.
• Develop and communicate change management strategic initiatives, visions and goals through workshops, sessions, and various communication channels to highlight the benefits and impact of modernising, transforming, and future-proofing the way the bank delivers and supports its technology services.

Matching Summary

Skills & Requirements

Key Requirements

• Workforce Management Experience
• Excellent verbal and written communication skills
• Excellent event management skills
• Strong analytical skills
• Knowledge of workforce tools like Workday, Opal
• Understanding of Agile methodologies

Work Rights