Job Summary

• Managing the day-to-day activities of the team, motivating them to achieve organizational goals, and developing and implementing a timeline to achieve targets.
• Conducting training of team members to maximize their potential and empowering them with skills to improve their confidence, product knowledge, and communication skills.
• Contributing to the growth of the company through a successful team and creating a pleasant working environment that inspires the team.

Matching Summary

Skills & Requirements

Key Requirements

• 3+ years leadership experience in BPO Healthcare
• Experience as Senior Team Lead in BPO
• Knowledge of ASA, CSAT, AHT
• Bachelor’s degree required
• Excellent people management skills
• Excellent communication skills
• Demonstrable analytical skillset
• Organized & Self-Motivated
• Results-Oriented
• Confidence and skillful negotiating skills
• Strong organizational skills
• Set goals for the team

Work Rights