Universal Banker - Bwi Airport, Branch, Hanover Md

MTB (M&T Bank)

Linthicum Heights, Maryland, United States
$20.55 - $34.25 hourly ph
**
Customer service and sales needs
Digital capabilities engagement
Consumer and business banking solutions
** M&T Bank is seeking a Universal Banker for its branch at BWI Airport in Hanover, Maryland. The role focuses on delivering exceptional customer service while supporting sales and operational needs within the branch. **

Job Summary

  • Specializes in branch customer experience through sales, service, and digital engagement of Consumer and Business Banking customers.
  • Supports daily branch operations as a Teller and meets customer service and sales needs, identifying and referring complex customer needs.
  • Adheres to established customer service standards, actively engages in lobby management, and resolves customer complaints and overdrafts.

Matching Summary

Match Score: 75

** M&T Bank is seeking a Universal Banker for its branch at BWI Airport in Hanover, Maryland. The role focuses on delivering exceptional customer service while supporting sales and operational needs within the branch. **

Salary

$20.55 - $34.25 Hourly

Skills & Requirements

Must-have

  • Customer service and sales needs
  • Digital capabilities engagement
  • Consumer and Business Banking solutions
  • AML, BSA, and KYC processes
  • Customer transaction processing

Nice-to-have

  • Empathy and customer centricity
  • Flexibility and adaptability
  • Entrepreneurial spirit
  • Critical thinking

Key Requirements

  • High school diploma or equivalent (GED)
  • Minimum of 1 year's proven retail sales, call center, customer service, or telesales experience
  • Strong verbal and interpersonal skills
  • Ability to interact with varying customers (consumer to small business)
  • Ability to work under critical time constraints in a team environment
  • Proficiency with internet user-level technology
  • Must meet Federal SAFE Act registration requirements

Work Rights

Not specified

Tailored Resume

Cover Letter