Senior Advisor Of Customer Success

Jack Henry

United States (Remote)
Not specified; not specified; comprehensive benefi...
Remote (with 15% travel)
13 years customer relations experience
5 years formal leadership role
Bachelor's degree required
Jack Henry is seeking a Senior Advisor of Customer Success to enhance their customer experience and drive organizational success. The role, primarily remote with some travel, requires significant experience in customer relations, strategy, and leadership

Job Summary

  • The Senior Advisor provides strategic leadership to achieve organizational customer success objectives by delivering innovative process improvements.
  • This role serves as the primary voice of the customer to ensure strategic alignment across all business lines within Jack Henry.
  • Jack Henry offers comprehensive benefits designed to support physical, mental, and financial health while fostering a culture of inclusion and community impact.

Matching Summary

Match Score: 85

Jack Henry is seeking a Senior Advisor of Customer Success to enhance their customer experience and drive organizational success. The role, primarily remote with some travel, requires significant experience in customer relations, strategy, and leadership.

Salary

Not specified; Not specified; Comprehensive benefits package included

Skills & Requirements

Must-have

  • 13 years customer relations experience
  • 5 years formal leadership role
  • Bachelor's degree required
  • Strategic advisory assistance
  • Cross-functional stakeholder engagement

Nice-to-have

  • Lean Six Sigma process analysis
  • TSIA LAER model knowledge
  • VOC analysis and synthesis expertise
  • Service Level Standards understanding
  • Customer journey strategy design

Key Requirements

  • Minimum 13 years in customer relations
  • Minimum 5 years in leadership role
  • Bachelor's degree required
  • 15% travel requirement
  • Remote work within US (excludes CA)

Work Rights

Not specified

Tailored Resume

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