This is a high impact leadership role at the heart of our Global Digital & IT Operations, combining service excellence, financial governance, ITLT process maturity, and stakeholder trust
Job Summary
This is a high impact leadership role at the heart of our Global Digital & IT Operations, combining service excellence, financial governance, ITLT process maturity, and stakeholder trust.
Oversee the performance management of Digital & IT Operations, representing over half of the organization’s total IT spending.
A purpose-driven organization focused on innovation and patient impact.
Matching Summary
This is a high impact leadership role at the heart of our Global Digital & IT Operations, combining service excellence, financial governance, ITLT process maturity, and stakeholder trust.
Skills & Requirements
Must-have
IT operations service management
IT financial management budgeting
ITIL service performance measurement
IT service product catalogue
cross-domain performance analysis
FinOps GreenOps culture
Nice-to-have
human-centric leadership
collaboration excellence impact
data-driven decision-making
stakeholder trust
Key Requirements
Solid experience in IT operations
Strong understanding of IT financial management
Good knowledge of IT service management frameworks