Customer Experience Coordinator (qld)

The Good Guys

Upper Mount Gravatt, Australia
On-site
Case management experience
Customer service roles
Salesforce crm proficiency
The Good Guys is seeking a Customer Experience Coordinator in Upper Mount Gravatt, Australia, to manage and resolve customer inquiries and ensure timely order fulfillment. Ideal candidates should have experience in case management, strong communication skills, and proficiency in CRM systems like Salesforce

Job Summary

  • You will be responsible for managing and resolving cases that originate from inbound customer inquiries.
  • Key Responsibilities include taking ownership of complex cases, managing backorder follow-ups, and handling complex quotes and orders.
  • The company offers competitive remuneration, fantastic discounts, paid parental leave, and a commitment to sustainability.

Matching Summary

Match Score: 85

The Good Guys is seeking a Customer Experience Coordinator in Upper Mount Gravatt, Australia, to manage and resolve customer inquiries and ensure timely order fulfillment. Ideal candidates should have experience in case management, strong communication skills, and proficiency in CRM systems like Salesforce.

Skills & Requirements

Must-have

  • Case management experience
  • Customer service roles
  • Salesforce CRM proficiency
  • Handle complex cases
  • Manage multiple cases

Nice-to-have

  • Bespoke requirements handling
  • Proactive customer communication
  • Drive customer satisfaction scores
  • Collaborate with Account Managers
  • Teamwork and collaboration

Key Requirements

  • Proven experience in case management
  • Strong written and verbal communication
  • Proficiency in Salesforce, CPQ, Service Cloud
  • Experience handling order fulfilment
  • Understanding of CSAT, NPAS metrics

Work Rights

Not specified

Tailored Resume

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