Technical Support Delivery Analyst- Recruiting

Workday

Pune, India
**
Saas software support
Customer support experience
Human capital management cases
** Workday is seeking a Technical Support Delivery Analyst to join their Customer Support team in Pune, India. The role requires providing software support for Human Capital Management cases in a dynamic, collaborative environment, emphasizing customer service, problem-solving, and teamwork. **

Job Summary

  • Our customers rely on our team all over the world, so our Customer Support teams participate in a regional shift pattern to achieve 365-day / 24x7 coverage.
  • Handle a queue of Human Capital Management cases, prioritizing issues based on severity and customer impact.
  • We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.

Matching Summary

Match Score: 75

** Workday is seeking a Technical Support Delivery Analyst to join their Customer Support team in Pune, India. The role requires providing software support for Human Capital Management cases in a dynamic, collaborative environment, emphasizing customer service, problem-solving, and teamwork. **

Skills & Requirements

Must-have

  • SaaS software support
  • Customer Support experience
  • Human Capital Management cases
  • log reading and analysis
  • Talent Management solutions
  • regional shift pattern
  • 365-day / 24x7 coverage

Nice-to-have

  • curious minds
  • courageous collaborators
  • sun-drenched optimism
  • drive
  • empathy
  • shared enthusiasm
  • adaptability
  • passion

Key Requirements

  • 4+ years SaaS software support
  • 4+ years Customer Support experience
  • 4+ years enterprise software applications support
  • evidence-based troubleshooting experience
  • log reading and analysis skill
  • Talent Management solutions support
  • engage and coordinate multiple teams
  • resilience when faced with tight resolution timeframes
  • Solid understanding of case handling processes
  • Human Capital Management experience
  • Talent Management experience

Work Rights

Not specified

Tailored Resume

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