The Soft Services Specialist will support and help maintain overall site service, performance, processes, and quality standards for soft services while striving towards innovation of services offered
Job Summary
The Soft Services Specialist will support and help maintain overall site service, performance, processes, and quality standards for soft services while striving towards innovation of services offered.
This role enables operational efficiency by providing support for meetings, facilities, and business operations, focusing on prime customer experience and supporting vendor services.
JLL offers a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health, including a 401(k) plan with matching company contributions.
Matching Summary
The Soft Services Specialist will support and help maintain overall site service, performance, processes, and quality standards for soft services while striving towards innovation of services offered.
Salary
Base: 66,100.00 – 66,100.00 USD per year; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Soft services vendor management
Quality assurance programs
Site service performance maintenance
Customer experience enhancement
Budget variance analysis
Work request management
Nice-to-have
Service Level Agreements knowledge
Key Performance Indicators achievement
Client service-oriented attitude
Team player
Innovation of services offered
Key Requirements
5 years soft service and vendor compliance experience
5 years financial experience
Valid driver's license
Proficient with Microsoft Office programs
High School Diploma or GED
Work Rights
Authorized to work in the United States without sponsorship